Hard FM Supervisor Job at Holbrook, Suffolk Full Time

We are looking for a motivated, professional, and experienced Supervisor to join our team within a Hard FM and Property Maintenance environment. The successful candidate will have strong technical knowledge, a recognised qualification in their trade, and a proactive, customer-focused approach.

This role requires excellent communication skills, leadership ability, and a commitment to delivering high-quality maintenance services. Applicants must maintain a professional appearance and attitude at all times and be courteous when dealing with clients, colleagues, tenants, and contractors.

Please note that all successful applicants will be required to pass an Enhanced DBS check.

Key Responsibilities

• Maintain regular communication with the Call Centre and Client, providing updates on work progress and overall delivery.
• Build and maintain positive working relationships with clients and building users, ensuring they are informed of schedules, progress, and next steps.
• Liaise closely with the office team and Resource Controller to ensure all works programmes are effectively managed and updated.
• Supervise, support, and develop operatives, ensuring they have the necessary technical skills, training, and organisational support to perform effectively.
• Assist the Contract Manager with the scoping, pricing, planning, and delivery of works when required.
• Monitor works on site to ensure tasks are completed safely, efficiently, professionally, and within agreed timescales.
• Carry out quality inspections on completed works, documenting findings and reporting any issues for prompt resolution.
• Provide technical support to the Resource Controller and wider operational team.
• Promote and enforce Health & Safety standards at all times, including delivering toolbox talks, site assessments, and team training sessions.
• Conduct scaffold inspections where required and maintain accurate scaffold register records.
• Carry out day-to-day supervisory duties including site inspections, safety observations, quality checks, and supporting operatives and subcontractors.
• Resolve complex maintenance issues professionally while seeking guidance from senior management when necessary.
• Participate in the out-of-hours emergency call-out rota, acting as both an operative and escalation point where needed.
• Support the induction and ongoing development of new employees, ensuring they fully understand company standards, client expectations, and operational procedures.

Skills & Competencies

• Minimum of 3 years experience within a Property Maintenance or Hard FM environment carrying out reactive maintenance and planned preventative maintenance (PPM).
• Strong technical background and supervisory experience within Hard FM services.
• Ability to recruit, induct, mentor, and develop staff effectively.
• Capable of acting as the technical lead for maintenance-related works and providing practical solutions.
• Strong leadership and coaching skills with the ability to drive high standards and quality performance.
• Comfortable working in a fast-paced and evolving environment.
• Excellent communication and interpersonal skills with the ability to engage professionally at all levels.
• Well organised with strong time management and scheduling skills.
• Practical understanding and application of Health & Safety procedures and regulations.
• Competent in Microsoft Office, particularly Excel, and able to use internal systems effectively.
• Ability to record and analyse information, identify recurring issues, and implement improvements.
• Team-oriented mindset with a willingness to share knowledge and support colleagues.

Qualifications

• SSSTS Health & Safety qualification (Desirable)
• PASMA and Scaffold Inspection certification (or willingness to undertake training)
• CSCS Card or equivalent accreditation (Desirable)
• Full UK Driving Licence

Experience & Knowledge

• Strong technical knowledge of Hard FM services (Essential)
• Experience completing statutory PPM tasks (Desirable)
• Working knowledge of SFG20 standards (Desirable)
• Understanding of building maintenance methods, procedures, legislation, and industry regulations
• Previous experience working within a Property Maintenance environment (Essential)
• Good IT literacy and experience using maintenance management systems
• Ability to manage and communicate planned schedules of work effectively
• Confident communicator capable of working with clients, colleagues, tenants, and subcontractors at all levels